At MyCoolPet, we value the privacy of our customers and are committed to protecting the personal information you provide us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase from our online store.
Information We Collect:
- Personal information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, shipping address, and phone number.
- Payment details: If you make a purchase, we may collect payment information, including credit card details, to process your transaction securely.
- Website usage data: We collect non-personal information, such as your IP address, browser type, and device information, to analyze website traffic and improve user experience.
How We Use Your Information:
- Order processing: We use your personal information to process and fulfil your orders, communicate with you about your purchases, and provide customer support.
- Personalization: We may use your information to personalize your shopping experience, recommend products, and send you relevant promotions or offers.
- Communication: We may send you emails or newsletters regarding product updates, exclusive offers, and important information related to your account or purchases.
- Legal obligations: We may use and disclose your information as required by law, court orders, or government regulations.
Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or loss. We use secure protocols for data transmission and regularly update our systems to ensure the highest level of security.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely dispose of it.
Third-Party Services: We may share your information with trusted third-party service providers, such as shipping companies or payment processors, to facilitate order fulfillment. These service providers are contractually obligated to protect your information and use it solely for the intended purpose.
Your Choices: You have the right to access, update, or delete your personal information. You can manage your preferences regarding communications from us by modifying your account settings or unsubscribing from our mailing list.
Updates to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our privacy practices.
Contact Us: If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at hello@mycoolpet.com.au or through our customer support.