At MyCoolPet, we offer convenient shipping options to ensure your products reach you in a timely manner. Please take a moment to review our shipping policy below:


Domestic Shipping:

We currently offer shipping within Australia only. We do not ship to international locations.
All orders are processed and dispatched within 1-2 business days.
Shipping Rates:

  • For orders under $80, a flat shipping fee of $15 will be applied.
  • For orders of $80 or more, shipping is included free of charge.


Delivery Time:

Our estimated delivery time is 5-7 business days from the date of dispatch. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.



Once your order is dispatched, you will receive a shipping confirmation email with tracking details. You can use the provided tracking information to monitor the progress of your delivery.


Order Limitations:

Please ensure that the shipping address you provide is within Australia. We do not ship to other countries at this time.
Should you have any further questions or concerns regarding shipping, please feel free to contact our customer support team. We are here to assist you in any way we can.

Please note that all shipping terms and conditions are subject to change without prior notice.